Clear face and visible eyes
Choose a photo where the pet's face, eyes, expression, and markings are easy to see.
Photo guide first
Can my pet photo work?
Start here before reading order and shipping questions. A clear pet photo makes the biggest difference. Send a few options on WhatsApp if you need help choosing.
Bright, natural light
Natural light or a bright room works better than heavy shadow, blur, or a photo taken from far away.
Too blurry, dark, or distant
If the face is small, dark, or blurry, send another option. Feifei can help choose.
Older or memorial photos
Older photos may still work. Send them first so Feifei can check the detail before you pay.
Sending your photo
How photo checking works
Use these questions to explain WhatsApp photo review before payment.
PhotoHow do I send my pet photo?
Click "Send Pet Photo" and WhatsApp will open with a message to Feifei. Attach your pet photo in the chat, and include your pet's name plus anything important about the expression, markings, or gift timing.
OrderingCan I send the photo before paying?
Yes. Sending the photo first is recommended. Feifei can check whether it works before you place the Shopify order.
PhotoCan Feifei help me choose between several photos?
Yes. You can send a few options, and Feifei can suggest which photo is clearer for painting.
OrderingHow long does it take to get a reply?
Feifei or customer service will reply as soon as possible. [USER CONFIRM: typical reply window, time zone, and working hours]
Order, shipping, and policy
Questions after your photo is checked
Keep these answers conservative until the store owner confirms production, shipping, damage, refund, and revision rules.
OrderingWhen should I pay?
If you are unsure about the photo, send it first. After the photo is checked and the order details are clear, complete payment through Shopify checkout.
ShippingHow long does painting and shipping take?
[USER CONFIRM: production time, shipping countries, and delivery estimate]
CareWhat if the glass or frame is damaged in transit?
[USER CONFIRM: damaged-in-transit process, replacement, refund, or claim policy]
CareCan I cancel or request changes?
[USER CONFIRM: cancellation, refund, and revision policy for custom handmade products]