Last updated: June 28, 2026
This Privacy Policy describes how Feifei Glass Painting ("we", "us", or "our") collects, uses, and shares personal information when you visit our online store, contact us, send pet reference photos, place an order, or otherwise use our services.
Personal information we collect
We collect information that you provide directly to us, information collected automatically when you use the website, and information needed to complete custom artwork orders.
- Order and contact information: name, email address, phone number, billing address, shipping address, order details, delivery notes, and customer support messages.
- Custom portrait information: pet photos, reference images, pet names, portrait notes, memorial or gift details, file uploads, and related messages you send so we can review and create custom artwork.
- Payment information: payment details are processed by Shopify and payment providers. We do not store full payment card numbers on our own systems.
- Website information: IP address, browser type, device information, pages viewed, referring pages, cookies, and similar usage data used for security, analytics, checkout, and site performance.
How we use personal information
We use personal information to:
- process orders, payments, refunds, shipping, and customer support requests;
- review pet photos and create custom glass paintings, oil paintings, gifts, or memorial portraits;
- communicate with you about photo suitability, order details, production progress, delivery, and after-sale questions;
- improve our website, products, services, security, and customer experience;
- detect fraud, protect our store, and comply with legal, tax, accounting, and regulatory obligations;
- send service messages and, where permitted, marketing communications that you can unsubscribe from.
Sharing personal information
We share personal information only where needed to operate the store and provide our services. This may include Shopify, payment processors, shipping carriers, fulfillment or logistics providers, email and customer support tools, analytics providers, professional advisers, and service providers that help us operate the website. We may also share information if required by law, to protect our rights, or as part of a business transfer.
Our store is hosted by Shopify. Shopify processes personal information as part of providing ecommerce, checkout, payment, security, and related services. You can learn more in Shopify's privacy materials at shopify.com/legal/privacy.
Pet photos and custom artwork files
Pet photos and reference images are used to review your request, create your custom artwork, communicate about the order, and keep an order record. We do not sell your pet photos. We will not intentionally publish a customer case, pet photo, or personal story as a testimonial or marketing example unless we have appropriate permission or remove personal context where needed.
Cookies and similar technologies
We and our service providers use cookies and similar technologies to run the store, keep carts and checkout working, remember preferences, measure site performance, support analytics, and help protect against fraud. You can manage cookies through your browser settings and, where available, through the cookie controls shown on our website. Blocking some cookies may affect checkout or site functionality.
International transfers
We may process and store personal information in countries other than where you live. For example, Shopify and other service providers may process information in the United States, Canada, or other locations where they operate. When required, we rely on appropriate safeguards for international data transfers.
Data retention
We keep personal information for as long as needed to provide services, complete orders, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. Custom order communications and reference photos may be retained with the order record unless deletion is required or requested where applicable.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information we hold about you. You may also have the right to object to certain processing, withdraw consent, opt out of marketing, or appeal a privacy decision. California, U.S. state privacy, UK, EEA, and other privacy laws may provide additional rights.
To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights.
Marketing communications
If you subscribe to marketing emails or messages, we may use your contact information to send updates about products, artwork, offers, or store news. You can unsubscribe using the link in the message or by contacting us.
Children's privacy
Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Security
We use reasonable safeguards and rely on Shopify and other service providers to help protect personal information. No online service can be guaranteed to be completely secure, so please use care when sharing information online.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or services. The updated version will be posted on this page with a new "Last updated" date.
Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at zhq19981210@gmail.com or through our contact page at https://feifeicat7.com/pages/contact.